Cicane Refurbishment & Salvage Management Services (“we”, “us”, or “our”) is committed to safeguarding your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website www.chicane.co.za (the “Website”).

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: When you complete our contact form, we collect your First Name, Surname, Email Address, Phone Number, Reason for Contacting, and any details included in the Message field. This information is sent via email to info@chicane.co.za and is not stored by our website hosting provider.
• Website Usage Data: We may collect non-personal information about how you interact with the Website, such as your IP address, browser type, device details, and pages visited, through basic cookies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries or provide information about our refurbishment and salvage management services.
• To enhance the functionality and user experience of the Website.
• To comply with legal obligations under POPIA or other applicable South African laws.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you voluntarily provide your information through the contact form.
• Legitimate Interests: To operate and improve the Website and respond to your enquiries.
• Legal Obligation: To comply with South African laws and regulations.

4. Cookies and Tracking Technologies

The Website uses basic cookies to improve your browsing experience. Cookies are small text files stored on your device to ensure the Website functions correctly. For more details, please refer to our Cookie Policy. You can manage your cookie preferences through the cookie banner displayed on the Website or via your browser settings. Disabling cookies may affect some Website features.

5. Third-Party Services

We do not utilise third-party services that process personal information on the Website. All resources, including fonts, are hosted locally in South Africa to ensure your data remains secure.

6. Sharing Your Information

We do not sell or lease your personal information. We may share your information with:

• Service Providers: Our website hosting provider, which supports the operation of the Website but does not store contact form submissions, subject to strict confidentiality agreements.
• Legal Authorities: If required by South African law or to protect our legal rights.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no online system is entirely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by South African law. For example, contact form data sent via email is retained for the duration of our communication with you.

9. Your Rights

Under POPIA, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to the processing of your information for certain purposes.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, please contact our Information Officer at the details below.

10. Third-Party Links

The Website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on the Website with the effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Information Officer:

Information Officer: D.J. Leih (Chief Operating Officer)
Email: deneys.jnr@chicane.co.za
Phone: +27 14 591 3910
Address: Central Deep Road, Kroondal, Rustenburg 0350, South Africa

Company Contact Details:
Cicane Refurbishment & Salvage Management Services
Central Deep Road, Kroondal, Rustenburg 0350, South Africa
Email: info@chicane.co.za
Phone: +27 14 591 3910

Last Updated: 30 April 2025